To whom it may concern

We had been planning our new bathroom since early 2010. We had already purchased our bathroom suite and picked and ordered tiles to do the job. Over the course of the following year we have been using separate electricians, plumbers, tilers, and carpenters to get the project completed. Work was exceedingly slow due to the need to get different people in at different times and taking to one another. By early 2011 we had still only got some of the plumbing done in a bare plastered room. We were recommended Lui “the plumber” and we gave him a call.

Lui called round very promptly to take a look at the project. Originally we had planned to get him to quote for the tiling part of the work, but once he had seen the job he had identified key issues with our proposed design which would prove to be very costly. Lui quoted to complete the entire job including checking and making good the current work, completing the plumbing, tiling and carpentry. The quotation came in at more than out budget, but Lui had been highly recommended and the prospect of getting the job complete was very agreeable and we commissioned him to complete the work.

Lui started working on our project a few weeks after we accepted the quotation and worked hard and reliably over the duration. We entrusted Lui with a house key so he could work whether we were at home or not. Lui kept the house clean and tidy at all times and kept us informed of all the work he was doing on a daily basis and ensured we were kept up to date with any problems and extra costs that were incurred.

Lui helped us to keep some of the cots down by negotiating on our behalf with tile and bathroom companies to get certain items returned/replaced and this saved us a few hundred pounds by the end of the project for which we were very grateful.

Since work was completed we have had no problems with the bathroom and are very happy not only has the work been concluded, but that it has been done so with the utmost care and attention to detail.

We would have absolutely no hesitation in recommending Lui to anyone else.